Jivavi Crystal Lamp-16 Color Changing Rose Crystal Diamond Table Lamp

We have a 5-day return policy for damaged product, which means you have 5 days after receiving your item to request a return if any quantity issue or damage found in Product.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Before refund we will check returned product. If product missing or changed by customer we cant refund amount and we can take legal action on such customer.

To start a return, you can contact us at energyempire23@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at energyempire23@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, cleaning products, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, cleaning products or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We know how important is to receive your order on time, so we have the Best Courier Partners to deliver your product to you as soon as we can. We know how important is to receive your order on time, so we have the Best Courier Partners to deliver your product to you as soon as we can.

We have a standard delivery option in which, the product will be dispatched in 24-48 hours of the order.

Depends upon the location, the product will be delivered to you in 3-5 days.  The ETA  will be made available  to you along with your  Tracking Details.

*If you don't receive your order in 3-5 Days, please email us with all the details . we will get back to you at the earliest .

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

 

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

 

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

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SECTION 2 - CONSENT
 

How do you get my consent?

 

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

 

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

 

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at contact@mbpublish.com or call us at +91 84477 49297

 

SECTION 3 - DISCLOSURE
 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 - PAYMENT

 

We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

 

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

 

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com

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SECTION 5 - THIRD-PARTY SERVICES
 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

 

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

 

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

 

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

 

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 

 

Links

 

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

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SECTION 6 - SECURITY
 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

 

SECTION 7 - COOKIES

 

We use cookies to maintain session of your user. It is not used to personally identify you on other websites.

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SECTION 8 - AGE OF CONSENT
 

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 9 - CHANGES TO THIS PRIVACY POLICY
 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
 

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QUESTIONS AND CONTACT INFORMATION
 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at  energyempire23@gmail.com or call us at +91 9310108178

 

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Welcome to Jivavi – your go-to destination for home essentials that redefine practicality. We specialize in providing the most useful, innovative products designed to seamlessly integrate into your daily life.

 Elevate your home experience with Jivavi – where practical meets stylish, and every product is a deliberate choice for enhancing your lifestyle. Discover the precision of our offerings and let Jivavi be your partner in creating a more comfortable, efficient, and enjoyable home environment. Welcome to a world of purposeful living with Jivavi.